FAQ

Products & Services

Our items run true to size unless otherwise specified in the description.

If you're not sure about sizing, we'll be delighed to help. Send an email to cs@ikebehar.com or call 1800.637.3013 (Monday to Friday, 9:30am-5:30PM EST).

While we offer alterations and tailoring services in our boutiques, we don't currently offer a mail order alterations program for our online customers.

If you are able to visit one of our boutiques, however, our team will be delighted to assist you with any Ike Behar product, whether purchased in-store or online.

We invite you to consult your item's care label and any other accompanying information.

If you need additional help, send an email to cs@ikebehar.com or call 1800.637.3013 (Monday to Friday, 9:30am-5:30PM EST).

While we do not currently offer gift packaging for online orders, we're pleased to offer this service in our boutiques.

Gift cards can be purchased online or in-store. Click here to order a gift card online.

Ike Behar gift cards can be redeemed both online and in-store.

Shipping

We currently ship to the following destinations:

  • United States
  • Canada

All orders are shipped via FedEx. Depending on your shipping destination, the following options may be available:

United States

  • Ground Shipping (1–5 business days within the contiguous U.S.)
  • Express Saver Shipping (1-3 business days)
  • 2 Day Shipping
  • Overnight

For orders over $150, we offer free Ground Shipping within the United States.

Canada

  • Economy International (6 to 10 business days)

Delivery time will depend on the delivery option selected at checkout. We aim to ship all orders within two business days of being placed.

Once your order has shipped, you'll receive an email with the tracking number.

If you haven't received an email, please check your spam folder or get in touch with us at cs@ikebehar.com or by calling 1800.637.3013 (Monday to Friday, 9:30am-5:30PM EST).

We do not deliver to freight forwarding addresses or PO boxes.

If your order hasn't arrived within the expected delivery timeframe, please get in touch with us at cs@ikebehar.com or call us on 1800.637.3013 (Monday to Friday, 9:30am-5:30PM EST).

We'll be happy to arrange that for you. Send an email to cs@ikebehar.com or call 1800.637.3013 (Monday to Friday, 9:30am-5:30PM EST).

Returns

Unused items, with the exception of gift cards, custom, made-to-measure and other (specifically marked) items, may be returned within 30 days of receipt.

If you wish to return your order, email us at cs@ikebehar.com to request a return label.

Note that orders over $150 enjoy free returns. For orders under $100, the return cost will be deducted from your refund.

For further information, please consult our Refund Policy.

Unused items, with the exception of gift cards, custom, made-to-measure and other (specifically marked) items, may be returned within 30 days of receipt.

We aim to process returns within 1 business day of receipt. Once the refund has been issued, you will receive an email.

It can take up to 10 business days for the funds to credit back to your original payment method.

You are welcome to visit an Ike Behar boutique to return your online purchase.

If you believe that an item may be faulty, please email cs@ikebehar.com or call 1800.637.3013 (Monday to Friday, 9:30am-5:30PM EST).

Alternatively, if you are near a boutique, please feel free to bring your item in so a member of the team can assist you.

If the item is determined to be faulty, we will endeavor to provide a replacement or a refund.